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Brotherton Cadillac215 SW 12 th St
Renton, WA 98055
This dealer ranked No modification ranking available
Dealer notes: None...
all rankings out of 10 with 10 being best
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|"Brotherton has probably sold as many Vs as all the Dealers in WA State and as least as other top ranked dealer in the U. S. The only service I have had to date is its first oil change. The only problem is a slow leak in the right front tire. Brotherto
|Owner is a CTS-V driver and very enthusiastic about the V series and cars in general. Service department is excellent, best I have experienced ever. I had an important airport pickup to make and on the way I realized my windows were not super clean (I wanted them perfect for this first impresion) I stopped by Brotherton and asked to pay for a quick window cleaning; no dice, they did it for free! Professional sales force that treats the buyer like a person making rational decisions. The entire employee population will make eye contact and greet you; even the technicians.
|The service center repeatedly made ME call them to check on the status of my car. The final straw was the last visit when they made me wait 3 hours in a cold waiting room to fix my XM radio. They finally came out and said they needed to keep the car to look into it more. What?? It took you 3 hours to finally tell me it might be better if I take a loner and come back later when the car is done? Bye!!
|Very stong emphasis on customer service. Rented me a car for 4 days, and I didn't even buy the V from them. Good communication from my SA. Fair prices for oil changes compared to what my former BMW dealor charges. I am definately coming back!
|Dealer does not live up to their own mission statement. Post sales experience and service experience is something to be desired. Dealer fails to take accountability for defective product.